24-080 Inspection Services Office Assistant
Dover, NH
Full Time
Planning Department
Experienced
The Planning Director is seeking an energetic and organized individual to perform highly responsible secretarial work, intakes and manages applications, and answers routine inquiries in the Inspection Services Division. Individual would also perform routine and more difficult clerical work in answering phones, receiving the public in providing customer assistance, cashiering, data entry, and scanning, along with skilled use of Microsoft Word, Excel, Access and applicable permitting software.
This is a full-time, 40 hour per week position. Full-time benefits package offered. $18.28 to $26.49 per hour. Position is open until filled.
DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma supplemented by office experience or general clerical work preferred or specialized training in secretarial skills and two years’ experience in secretarial work; OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Valid motor vehicle operator license required.
This is a full-time, 40 hour per week position. Full-time benefits package offered. $18.28 to $26.49 per hour. Position is open until filled.
DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
- Receives telephone calls and visitors to office. Screens for nature of business, answers general inquiries based upon knowledge of departmental operations and refers when necessary. Provides excellent professional customer service.
- Type a variety of correspondence, memoranda, forms and reports from written or verbal medium. Type material in final form assuring spelling, grammar and punctuation are correct.
- Inputs data to standard office and department forms; data entry of application materials, fees, notes in database; makes simple postings to accounts; compiles data/statistics for various reports.
- Create certificates, permits, letters, and notices and files in filing system and electronically.
- Scans a variety of documentation and perform upload to electronic filing system.
- Compile documentation to prepare and assemble hard copy and electronic packets for Boards, Commissions, Committees, and staff. Checks for completion and presence of all materials and follows up accordingly.
- Maintain department's administrative filing system; memoranda, application, minutes, and a variety of other materials.
- Assists in the assessment and intake of different types of fees. Verifies calculations of invoices and confirms payments are made. Perform daily cash drawer closeout, accounting for payments made by different type of transactions and method of payment.
- Maintain a high level of customer service via telephone, permitting software, and in person; correspond via electronically to residents, applicants, owners, businesses, staff, and Board members and handles mailings for Department.
- Establish and maintain effective relations with City departments and employees, contractors, and the public.
- Process written communications such as forms and letters; creates forms, statements, letters, receipts, vouchers, departmental reports, permits, and other material.
- Must be organized and able to meet deadlines for numerous department projects.
- Schedule appointments and meetings for appropriate staff members; arrange for meeting facilities and accommodations.
- Performs other related duties as required.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma supplemented by office experience or general clerical work preferred or specialized training in secretarial skills and two years’ experience in secretarial work; OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Valid motor vehicle operator license required.
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